- PRODUCT TERMS
By purchasing our products you accept these terms and conditions
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Our products come with a warranty of six months from the date of purchase. Should any item, under proper use and care, prove defect due to improper workmanship, we will repair or replace the item at no charge.
- RETURN POLICY
Should you wish to return an item for a refund, please notify us in writing to firstname.lastname@example.org within 14 days of receipt of the item. We recommend returning the item via a tracked delivery service as we cannot be held responsible for returns that are lost in the post. Items must be returned in a perfect condition, unworn and inside all the original packaging.
Once we receive the item back with us, we will process a refund within 7 working days. Please note, we do not refund return postage costs.
In case you wish to exchange a product, you have 14 days from the date of purchase providing the item has not been used, is in perfect condition and in its original packaging. Should your newly chosen item differ in value from the original you will either need to pay the difference or you will be credited the difference, or a credit note is issued, whichever is relevant.
- FAULTY ITEMS
Items classed as faulty are items that are received damaged due to proven improper workmanship or a manufacturing fault happens within three months of purchase. Items that show damage due to wrong care or general wear and tear will not be accepted as faulty. All our pieces are quality controlled and checked before leaving our workshop. Should you receive a faulty or an item that was damaged in transit, please notify us immediately in writing. We will investigate and in most cases we will offer to repair the faulty piece.
- WEAR AND TEAR
We recommend that you take care of the products from Indigo Souk Home.
Do not clean your products with solvent, bleach or other harsh or household chemicals as it can damage the materials.
- CARE FOR YOUR PRODUCTS
Please note that with wooden and horn products avoid dust, moisture, heat, direct sunlight or being cleaned in a dishwasher to ensure your product does not discolour, however, some discolouring over time is natural. Please follow the instructions supplied with your purchase.
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Murray Kirkham is devoted to the arts and design. Indigo Souk Home has an ethos that is grounded in sustainability and artistry, the work reflects these inspirations in beautifully complex, yet pure forms and conceptions. Indigo Souk Home is Murray’s world and market, where he would like to show the work of the artisans he has met and places he has been.